White Paper — Energy & Utilities
CIS replacement touches billing accuracy, compliance, customer experience, and revenue itself — under regulatory observation, across years and vendors. These programs rarely fail suddenly. They drift. This paper shows where, why, and how to catch it while options are still open.
James Truesdale, MS · Managing Partner · August 2026 · Free on request
The Four Patterns That Undermine Customer Information System Replacements — and How to Catch Them Early
What's Inside
Long horizons, dense vendor structures, unforgiving data, and public consequence — every drift accelerant concentrated in one program.
Governance visibility gaps, stakeholder misalignment, vendor coordination failure, and optimistic reporting culture — each mapped to CIS anatomy, from conversion defect trends to go-live criteria erosion.
Governance intervention vs. rebaseline vs. post-go-live remediation: the economics of catching drift at each stage.
Six conditions any steering committee can check — including the one question the program must answer with evidence: will we bill accurately on day one?
How the Program Clarity Method™'s three tiers — diagnostic, stabilization, oversight — address CIS drift across the delivery horizon.
Who It's For
An evidence framework for the program question that matters: will billing be right on day one?
The warning signals and the vocabulary to challenge green dashboards constructively.
The drift patterns to instrument against — before the rebaseline conversation arrives.
Request the Paper
Complete the form and the paper will be sent to your business email. Requests are read personally by the Managing Partner — expect the paper, not a sales sequence.
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